Customer Experience Agent at Aceable
Austin, TX, US

Aceable is on the lookout for a Customer Experience Agent to join our team during our Saturday-Wednesday shift.These heroes work directly with our customers to answer technical questions about the apps and provide knowledge and guidance about licensing processes (both before and after purchase), relay important customer feedback back to the product team, and develop new and creative ways to further engage with our Aceable community. We love meeting self-starters who can jump in and learn quickly. The ideal candidate understands how community support contributes to marketing, product, and the overall success of the company. You should be able to handle fast-moving, high-pressure situations while staying calm and collected. Customer Experience Agents need a ridiculously positive attitude and an amazing set of people skills. [Note: This is not a remote position.]



Aceable (composed of and is a mobile education platform that focuses on creating affordable, engaging, and convenient educational content across all devices. Built by former teachers, NASA engineers and those passionate about education, the Austin-based team is obsessed with helping people with life’s certification challenges. After launching its first mobile app to provide accredited driver’s ed courses, Aceable is now expanding into other verticals for required education, including real estate continuing education. To date, Aceable touts more than 400,000 users and counting, as it continues to expand nationwide.



Endlessly supportive, mildly rambunctious, excessively kind and thoughtful, and hilarious. Our Customer Experience heroes have traded in a variety of jobs in favor of saving the day for Aceable customers. Preschool teaching, office managing, retail, social work--none of it compares to putting on the cape and headset. We love solving mysteries for customers, making your day, and laughing a little too loudly.




    • Manage the flow of community questions and engagements via calls, chats, emails, and social media, serving as a beacon of knowledge and guidance about the drivers education and real estate education processes

    • Help get potential students get excited about purchasing our courses when they call us with questions, and follow up with them until they love us

    • Collect and organize growing support trends to report to marketing, engineering, and product

    • Develop authentic and strong relationships with our awesome Aceable community members through proactive outreaches and stellar, responsive communication

    • Contribute to projects that enhance the experience for our Aceable community (scripting How-To videos, writing Help Center Content, designing helpful guides and graphics, drafting thoughtful templates with illuminating instructions)


    • A thirst for knowledge and a brain like a sponge. We provide super thorough training and resources on our growing number of courses, but you’ll need to rev up your study skills and bring your flashcard-making, note-taking, quiz-me A game

    • Confidence to answer questions and ability to find solutions

    • A knack for sales with heart--think “career consultant,” not “used car salesperson”

    • A positive attitude every day at work because enabling people to succeed makes you giddy

    • Flexibility and reliability with scheduling. We're open seven days a week (8am-9pm most days), and seek dependable team players who are available for evening shifts, including weekends

    • Ability to work well with others - you can talk through challenges, brainstorm, and figure out next steps

    • Passion to help people be better than they were yesterday

    • Ability to give and receive constructive feedback

    • Ability to be comfortable navigating and contributing to our social media outlets as a form of community engagement


    • Ability to read, write, and speak Spanish

    • Experience in the education sector or real estate

    • Experience using Microsoft Excel


    • Competitive salary and benefits

    • Generous paid time off

    • Passionate, high-achieving teammates excited to help you succeed and learn

    • Our own space on the top floor of a downtown building

    • A team meal every week and access to our fully stocked kitchen

    • Transportation stipend

    • Education stipend

H1B sponsorship is unavailable for this position.