Aceable is on the lookout for a Customer Experience Agent to join our team during our Saturday-Wednesday shift.These heroes work directly with our customers to answer technical questions about the apps and provide knowledge and guidance about licensing processes (both before and after purchase), relay important customer feedback back to the product team, and develop new and creative ways to further engage with our Aceable community. We love meeting self-starters who can jump in and learn quickly. The ideal candidate understands how community support contributes to marketing, product, and the overall success of the company. You should be able to handle fast-moving, high-pressure situations while staying calm and collected. Customer Experience Agents need a ridiculously positive attitude and an amazing set of people skills. [Note: This is not a remote position.]
Aceable (composed of Aceable.com and AceableAgent.com) is a mobile education platform that focuses on creating affordable, engaging, and convenient educational content across all devices. Built by former teachers, NASA engineers and those passionate about education, the Austin-based team is obsessed with helping people with life’s certification challenges. After launching its first mobile app to provide accredited driver’s ed courses, Aceable is now expanding into other verticals for required education, including real estate continuing education. To date, Aceable touts more than 400,000 users and counting, as it continues to expand nationwide.
ABOUT YOUR NEW TEAM
Endlessly supportive, mildly rambunctious, excessively kind and thoughtful, and hilarious. Our Customer Experience heroes have traded in a variety of jobs in favor of saving the day for Aceable customers. Preschool teaching, office managing, retail, social work--none of it compares to putting on the cape and headset. We love solving mysteries for customers, making your day, and laughing a little too loudly.
***PLEASE SUBMIT A COVER LETTER WITH YOUR APPLICATION***
H1B sponsorship is unavailable for this position.