Account Manager at What3Words
London, GB

The Role


You will work in the business development team at what3words, supporting partners to roll out and implement 3 word addressing across organisations and countries.


You will have responsibility for some of the biggest brands with which we work, and for stimulating consumer use of 3 word addresses through our partnerships in key geographies.


It is likely that you will have come from an account management role in a marketing or advertising agency, or have worked in a consumer-focused sector, as you will need to understand how to support partners of what3words to inspire and educate their customers, increasing use of 3 word addresses around the world.


You will have:


worked in a startup, scale-up or an alternative fast-paced and flexible environment

demonstrable success in building long-term relationships and delivering success for / with clients

experience and understanding of sales, marketing and communications

an excellent understanding of what3words, with ideas for how we can grow our consumer adoption through business partnerships

an agile mind with the ability to think and react quickly, with consistently good judgement


In this role, you will be:


quick-thinking, with the ability to think on your feet and come up with ways to inspire, reassure and inform guide clients as needed

able to understand client motivations, needs and pain points and respond to them rapidly

an exceptional relationship-builder and a natural collaborator

confident in escalating business critical issues internally/externally

focused on accountability and not afraid of getting into the detail of the products and job to be done

an opportunist, willing to try new ideas, fail fast and learn from what works and what doesn’t  

analytical – interested in data and motivated to use analytics, insights and data reporting to help what3words scale efficiently

tenacious – able and determined to quickly understand technical requirements to support partner integrations and troubleshooting efforts

resourceful – able to juggle tasks, deadlines, dependencies, roadblocks and manage multiple stakeholders

confident in managing complex relationships across different teams and geographies

absolutely dedicated to our vision for changing the way the world is addressed, and determined to be a part of making it happen


Extra points if you have


worked with or account managed consumer brands

ever written any code or created/sold a technology product

a track record of converting new business into sustained revenue

speak another language or have lived/worked abroad

done something unusual outside of work (like cycling around the world or setting up a business on the side)


We want to hear from those who are:


self‐motivated and able to take on responsibility for their own and the company’s success

highly intelligent, with the academic and work history to prove it

energetic, driven and ambitious

superb communicators – in every scenario, with ability to effectively liaise with different teams and external clients  

cool, calm and collected – able to deal with external clients and internal teams in high-pressure situations

extremely tech-savvy

educated to degree level or equivalent (university of life counts too)

motivated by an intellectually challenging and fast-paced work environment

able to travel globally, sometimes at short notice


About the team


Our business development team is made up of bright graduates, experienced team builders and outstanding salespeople. We are looking for someone dynamic who believes in our vision for change and is excited to join the company at this stage of growth.


We have a culture that encourages curiosity and imagination in how we achieve our goals, and an absolute focus on building a global business.


This is an incredibly exciting time to be joining what3words, as we begin to explore new global territories. We hope in 5 years you will be proud to tell people you were one of the early joiners at what3words.


Those with unusual career paths or career changes are encouraged to apply – if you instinctively understand what3words and believe your skills can help us accelerate our global growth, we want to hear from you.




What next?


We are looking for someone to start this role as soon as possible in, so applications will be considered as and when we receive them.


Please note that this role will be based in our West London office, therefore we will only accept applications from individuals based in London (or ready to move to London immediately) and those that have authorisation to work in the UK.


Please send us your CV and cover letter, including some thoughts on how you would help one particular what3words partner (government or business) engage their customers and activate them to use 3 word addresses.


You can send all of this and anything else you think we should see.