CAREERS

Accounts Receivable/Chargeback Specialist at Zebit
La Jolla, CA, US
About the Company:

Zebit is a fast-growing, e-commerce company committed to providing free financial resources and no-cost credit to hard-working Americans. We use world-class analytics, proprietary software, and a deep understanding of data to provide products to consumers who have restricted access to traditional credit and banking sources. Zebit counters deceptive financing alternatives and saves members thousands of dollars in fees by offering free financial education, interest-free financing, and access to a closed marketplace containing tens of thousands of competitively priced products. Members pay over time without interest, fees, penalties, or credit checks.

Proudly voted one of the Best Places to Work by the San Diego Business Journal for the last two years, Zebit is looking for innovative and energetic people join our rapidly expanding team. Band with us to provide financial freedom to 200 million working and retired Americans!

Title: Accounts Receivable/Chargeback Specialist

Department: Accounting & Finance

Reporting Manager: VP, Finance & Treasurer

Position Summary: The Accounts Receivable/Chargeback Specialist will be responsible for processing chargebacks and customer refunds.

Essential Duties and Responsibilities:

Chargebacks:

Process disputed transactions received from customers, per established procedures, to avoid unwarranted losses
Interact with internal departments during the process of validating chargebacks
With little supervision and proactive attitude, analyze disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes
Dispute invalid chargebacks within the claim’s expiration time-frame, and follow through until resolved
Bring up to the management’s attention for any internal error/non-compliance issue
Provide analysis and reporting on all chargebacks for management review


Collections:

Make outbound collection calls/emails to customers in default when not doing chargebacks or refunds
Follow up with customers on previous payment arrangements
Work with customers in default to negotiate a payment plan
Locate and establish contact with customers via phone and email
Conduct a deep-dive during customer conversations to identify a source of funds
Maintain accurate, up-to-date customer account information
Maintain appropriate and comprehensive records of all customer discussions
Keep and track a promise-to-pay sheet based on prior customer discussions
Other:

Process payment reversals and refunds to customers as needed
Additional projects and tasks as assigned by manager


Qualifications:

Minimum of 2 years accounts receivable or customer service experience required
High School Diploma or equivalent required (college courses/degree preferred)
Financial experience a plus
Experience in bank card processing including refunds and analysis of credit card transactions
Knowledge of proper and ethical debt collection techniques (FDCPA)
Strong working knowledge of Microsoft Office Suite – Word, Excel
Ability to be professional and discreet while working with confidential customer information
Ability to work well as a team and independently
Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Communication skills – effectively communicates both verbally and in email with customers, vendors, and coworkers
Attention to detail – demonstrates a high level of accuracy and thoroughness
Prioritization – identifies high risk accounts and confronts these accounts with a sense of urgency
Results-driven – compiles data and prepares monthly activity reports; periodically providing more specialized reports for management
Supervisory Requirements: None

Education Requirements: High School Diploma or equivalent required (college courses/degree preferred)

Experience Requirements: Minimum of 2 years accounts receivable or customer service experience required



Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the corporate office is usually moderate.