CAREERS

Head of Sales Operations at HealthTap
Palo Alto, CA, US / San Francisco, CA, US
About HealthTap
HealthTap is the first global virtual health practice, powered by more than 100,000 U.S. doctors, delivering fast, affordable, and high-quality care to people around the world.
How does that work?
You can search the world's largest library (5.5 billion answers served over six years) of peer-reviewed doctor knowledge for any health topic
Or ask help from Dr. A.I, our virtual “physician” who translates your symptoms into personalized, doctor-recommended insights—trained by HealthTap’s doctor network
And if needed, connect with a doctor for a live virtual consult through voice, video, or text—and get prescriptions, labs tests, and referrals afterwards
Not only have we’ve served more than 250 million people over the past six years, but the most reputable health providers and health payors — from New Zealand to the United States — are using our platform to help their patients receive and doctors deliver faster, more affordable, and quality care.

We’re a venture-backed (with the likes of Khosla, Eric Schmidt, Mayfield Fund) health-tech startup based in the heart of Palo Alto.
As Head of Sales Operations, you will work closely with the Pre-Sales leadership team to set the strategy and direction for global sales operations. This is the perfect role for an experienced Sales Operation Manager, looking to move into a bigger role that will grow with the global team.

Responsibilities:
Developing Strategy and Planning for global Sales, Customer Success and Delivery
Building systems and processes to scale the team and the business
Developing Sales enablement plan and iterating with the growth of the business
Working closely with leadership to shape GTM strategy for existing and new products
Conduct market sizing and opportunity analysis to direct Sales efforts
Driving operational rigor and cadence for the Sales team and CRM reporting
Build with scale in mind
Demonstrating leadership, direction and opportunities for sustained growth

Requirements:
5+ years Sales and Strategy and Planning experience.
Demonstrated ability to provide thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.
Ability to balance short-term pressures with overall long-term goals.
Strong executive presence, polish, and business savvy.
Excellent communication skills
Strong team player
Mission driven
Excellent analytical skills to help drive the business
Strong desire to take on the challenge of building process and scale to enable a very traditional vertical to be disrupted.