CAREERS

Employee Experience Specialist at Clover Health
San Francisco, CA, US
Clover is reinventing health insurance by working to keep people healthier.

The Employee Experience team is focused on developing and implementing initiatives to boost engagement and happiness across the organization. The team is responsible for thinking critically and creatively about all things culture and is empowered to test out new approaches from a fresh perspective to improve the experience for all members of all teams.

We're looking for a pro-active and enthusiastic individual that's passionate about innovation and creativity, using data to make informed decisions and the challenge of designing scalable processes for a diverse and fast-moving organization.

As an Employee Experience Specialist, you will be accountable for generating new ideas and solutions surrounding morale, feedback & recognition, and overall employee engagement. You will also be expected to own and iterate on onboarding workflows and lead special cross-functional projects. We're looking for someone who is excited to work autonomously, take a solutions-oriented approach, and can leverage curiosity to contribute to defining a truly unique experience at Clover.

As an Employee Experience Specialist, you will:

Develop mechanisms to collect feedback surrounding the employee experience at Clover, use data to drive initiatives, measure the results and consistently share out findings with the organization.
Think critically about current workflows, and pro-actively optimize our current processes to ensure they are effective and scalable.
Work with key cross-functional stakeholders to manage and streamline portions of the onboarding process across all office locations.
Participate in planning team-building and morale events for the company (e.g. in-office happy hours, off-site events, etc.).
Partner with cross-functional teams to develop and implement initiatives to foster a diverse & inclusive culture at Clover.
Assist with special projects as necessary.

You will love this job if:

You are innovative and enjoy getting your hands dirty to solve big problems, sometimes without all of the resources that you need.
You have a strong sense of urgency and can adapt to constantly shifting priorities.
You face challenges head-on and love to think up groundbreaking and non-traditional ideas.
You are highly organized, efficient, and demonstrate superior attention to details.
You are passionate about employee engagement.
You are customer service oriented and enjoy building relationships across the organization.
You have strong interest and understanding of Clover Health’s mission and values.

You should get in touch if:

You are an expert with Google Apps (Mail, Calendar, Docs, etc.).
You have excellent time management and organizational skills.
You have deep interpersonal skills; professional demeanor is a must.
You have excellent written and verbal communication.
You have strong attention to detail.
You have some college experience - a degree is a plus, but we place more emphasis on the desire to do good work and grow than a traditional education.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.