CAREERS

Senior Support Engineer at WorkFusion
Bangalore, IN
Who we are
WorkFusion is a software robots company. We use AI to help large companies do with technology what they did before with people.
3rd among Top 10 FinTech Companies to Watch in the World
2015, 2016 SIIA CODIE Award winner
2016 Gartner Cool Vendor in Smart Machines
Highest in Vision and Capability for RPA according to Everest Group
Forrester top 10 hot AI Technologies

What we do
Imagine the expanse of human talent within a mega-bank, a huge insurance company or a giant healthcare organization: 20,000 super smart people spend half of their days hunting for information, categorizing and extracting documents, PDFs and websites, and keying the bits that matter into a structured format like an Excel spreadsheet. It’s drudgery, and it saps their capacity for more creative, revenue-generating work. Born of a research project at MIT CSAIL, we’ve built a platform that unobtrusively watches their efforts, finds patterns in huge volumes of data, and uses robotics and machine learning to automate the routine work. The smartest companies in every major industry use WorkFusion to improve workforce engagement, drive operational agility, and improve customer service.


Position
WorkFusion is seeking a Senior Support Engineer to work from India. The ideal candidate is self-driven and has the ability to work in a distributed team. This professional holds strong knowledge of application support issues and troubleshooting both in cloud and on premise environments.
As the Senior Support Engineer you will be a part of the Client Support team providing support to customer installations and company’s cloud-based solutions.
This person will be involved in direct communication with customer and lead the issue to solution.

Responsibilities
Provide support for cloud and on premise environments, troubleshooting issues with applications, middleware components and virtualization
Implement and support server monitoring
Configure application server backup
Support highly available, scalable and resilient services
Troubleshoot server performance and availability issues
User accounts management
Incident management: knowledge base update, hot fix documentation
Qualifications/Experience
Ideal candidate should be an engineer with 7 to 10 years of experience in a similar role
Expertise (2-3 years) with Linux (RedHat, CentOS, Ubuntu, Amazon Linux)
Bash script support experience
Experience in AWS cloud (1-2 years) - EC2, S3, Route53, CloudFormation, IAM, Autoscaling
Hands-on experience in container technologies (Docker, Compose)
Application deployment using Jenkins
Troubleshooting of web servers (Nginx) and DBMS (MySQL, Postgres, MongoDB)
Infrastructure monitoring
Network technologies basics understanding
Nice to have
Basic administration of Windows Server - managing users, services, firewall, applications
Zabbix hands-on experience
Tomcat administration background
Strong command of GIT

To apply please submit your cover letter and resume.