Associate IT Support Engineer at Clover Health
Jersey City, NJ, US
Our Clover IT Team has one mission: enable the user. Our philosophy is that of partner, not gatekeeper - we strive to empower our users to be as effective and successful as possible through an iterative approach to solutions and processes. We are a growth-minded team with a focus on developing long-term career paths that branch out into multiple areas of the organization. We adopt a collaborative approach to project management and knowledge-sharing to distribute capability across the team and avoid functional silos.

As an Associate IT Support Engineer, you will work across the entire organization, enabling efficiency and effectiveness through the support of both users and systems. You will grow and develop your technical skills through a structured curriculum with the guidance of a mentor, teammates, and manager. Building on soft skills, you will handle support requests and mentor users with various technical knowledge. You will learn time management and assist with onboarding new hires. While working on a project team, you will handle multiple tasks within a deadline.

As an Associate IT Support Engineer, you will:

Become a SaaS expert, understanding Google Apps, Yammer, Quip, Jira, and more. You will ensure prompt resolution of service requests and implementations.
Field support requests with various technical complexity (including software/hardware etc.).
Maintain conference rooms and run AV for large company meetings.
Assist with provisioning and deployment of new hardware and software solutions. Contribute to documentation and development of IT assets, policies and procedures.
Lead and guide our end users to develop new skills and knowledge that will enhance their effectiveness.

You will love this job if:

You are customer service oriented and act as an advocate for our users.
You are willing and comfortable with training and educating our users on new or unfamiliar technologies.
You are adaptable in an environment that is constantly changing and still being figured out. You are not afraid of ambiguity and you are a problem solver.
You are humble and embrace your mistakes and learn from them, being receptive to feedback from your team and our users.
You are security-minded. Security impact is a priority for every project/process/task that you tackle.
You are organized. You have an uncanny ability to organize and present information with an extreme attention to detail.
You are platform agnostic and have no loyalties to a given vendor/platform. We’re currently a mixed PC/Mac environment and will be supporting both iOS and Android mobile devices.

You should get in touch if:

You have a degree or certifications in Computer Science or IT related field, or you have experience supporting Mac environments.
You have a friendly demeanor with a passion for learning and development and professional growth.
You can handle ambiguity and you are not afraid to get your hands dirty.
You have a passion for helping people and solving problems.

We are an E-Verify company.