IT Support Engineer II at Clover Health
San Antonio, TX, US
Clover is reinventing health insurance to keep people healthier.

The Clover IT Team has one mission: enable the user. Our philosophy is that of partner, not gatekeeper--we strive to empower our users to be as effective and successful as possible through an iterative approach to solutions and processes. We are a growth-minded team with a focus on developing long-term career paths that branch out into multiple areas of the organization. We adopt a collaborative approach to project management and knowledge-sharing to distribute capability across the team and avoid functional silos.

As an IT Support Engineer II, you will work across the entire organization, enabling efficiency and effectiveness through the support of both users and systems. You will be expected to work independently; handling everything from setting up desks for new hires to troubleshooting network outages. You will be a valuable asset to the team and act as a mentor for our users and your peers.

As an IT Support Engineer II, you will:

Field support requests with various technical complexity (including software/hardware etc.). Be proactive and identify recurring trends.
Maintain conference rooms and run AV for large company meetings.
Lead and guide others on the team to develop new skills and knowledge that will enhance their effectiveness.
Assist with the provisioning and deployment of new hardware and software solutions. Contribute to documentation and development of IT assets and policies and procedures.
Manage IT Support projects and distill projects into tasks/milestones. Complete tasks within deadlines.
Know and leverage resources within the team and cross-functionally in the organization.
Administer and manage vendor relationships (SAAS providers, contractors, etc.) and ensure prompt resolution of service requests and implementations.

You will love this job if:

You are customer service oriented and acts as an advocate for our users.
You are a tenacious troubleshooter and negotiator. Can help remove roadblocks and move the team forward.
You are a strong mentor--willing and comfortable with training and educating teammates and users on new or unfamiliar technologies.
You are humble and embrace your mistakes and learn from them. You are receptive to feedback from the organization.
You are adaptable in an environment that is constantly changing.
You are autonomous as you will be relied upon to manage your own projects and drive them to completion.
You are Security-minded. Security impact is a priority for every project/process/task that you tackle.
You are platform agnostic and have no loyalties to a given vendor/platform. We are currently a mixed Windows/Mac environment and will be supporting both iOS and Android mobile devices.
You are a seasoned SaaS supporter and are experienced working in the cloud. We employ many SaaS Solutions (Google Apps, Slack, Quip, Yammer, etc...). You also have experience handling telephony and network equipment.
You are organized - you have an uncanny ability to organize and present information with extreme attention to detail.

You should get in touch if:

You have at least 1-3 years experience with support in a Mac/Windows environment.
You have a degree or certifications in Computer Science or IT related field, or you have experience supporting Mac environments.
You have a friendly demeanor with a passion for learning and development and professional growth.
You can handle ambiguity and you're not afraid to get your hands dirty.
You have a passion for helping people and solving problems.

We are an E-Verify company.