Senior Cloud Support Engineer at WorkFusion
Minsk, BY
Who we are
WorkFusion is a software robots company. We use AI to help large companies do with technology what they did before with people.
3rd among Top 10 FinTech Companies to Watch in the World
2015, 2016 SIIA CODIE Award winner
2016 Gartner Cool Vendor in Smart Machines
Highest in Vision and Capability for RPA according to Everest Group
Forrester top 10 hot AI Technologies

What we do
Imagine the expanse of human talent within a mega-bank, a huge insurance company or a giant healthcare organization: 20,000 super smart people spend half of their days hunting for information, categorizing and extracting documents, PDFs and websites, and keying the bits that matter into a structured format like an Excel spreadsheet. It’s drudgery, and it saps their capacity for more creative, revenue-generating work. Born of a research project at MIT CSAIL, we’ve built a platform that unobtrusively watches their efforts, finds patterns in huge volumes of data, and uses robotics and machine learning to automate the routine work. The smartest companies in every major industry use WorkFusion to improve workforce engagement, drive operational agility, and improve customer service.

WorkFusion is seeking a Senior Cloud Support Engineer to work on shift schedule in Minsk. The ideal candidate is self-driven and has the ability to work in a distributed team. This professional holds strong knowledge of application support issues and troubleshooting both in cloud and on premise environments.
As the Senior Cloud Support Engineer you will be part of the Client Support team providing support to customer installations and company’s cloud-based solution.
The person will be involved in direct communication with customer and lead the issue to solution.

Provide 24/7 support for cloud and on premise environments, troubleshooting issues with applications, middleware components and virtualization
Implement and support server monitoring
Configure application server backup
Support highly available, scalable and resilient services
Troubleshoot server performance and availability issues
User accounts management
Incident management: knowledge base update, hot fix documentation

Expertise (2-3 years) with Linux (RedHat, CentOS, Ubuntu, Amazon Linux)
Bash script support experience
Experience in AWS cloud (1-2 years) - EC2, S3, Route53, CloudFormation, IAM, Autoscaling
Hands-on experience in container technologies (Docker, Compose)
Application deployment using Jenkins
Troubleshooting of web servers (Nginx) and DBMS (MySQL, Postgres, MongoDB)
Infrastructure monitoring
Network technologies basics understanding

Nice to have
Basic administration of Windows Server - managing users, services, firewall, applications
Zabbix hands-on experience
Tomcat administration background
Strong command of GIT

Smartest people in the industry and the most interesting product on Belarusian market
Comfortable working environment and ample workspace in a new cottage-style office with a parking lot
Competitive salary and participation in the shares of the company (stock options)
Comprehensive social benefits package, including:
Health insurance covering all the best med centers for you and your family
Sport expenses compensation
Fresh fruit in the office
Professional and English trainings
Team activities
100% paid sick leave and 25-day paid vacation

To apply please submit your cover letter and resume