Fraud Analyst – Full Time at Zebit
La Jolla, CA, US
Reporting Manager:

Fraud Specialist

Position Summary:

Reporting to the Fraud Specialist, this role will be responsible for responding to the different fraud alert types generated by our system. To respond and take proper action on these alert types, the person in this role will need to have a deep understanding of the company’s fraud and underwriting policies, the ability to research the account and/or customer(s) associated with the alert in multiple systems, and have the discipline to respond in a consistent manner across all alert types and instances – all in a timely manner.

Duties and Responsibilities:

Work independently to methodically clear out all fraud and associated alerts from the queue by assessing the cause of the alert and taking the appropriate action as designated by departmental standard operating procedures
Communicate the results of all alerts via email(s) to designated parties as well as leaving notes at both the order and account level to maintain a proper audit trail
Work with Fraud Specialist or designee when special circumstances arise or when the correct actions are unclear – over time, with experience, depend less on this assistance
When needed, communicate directly with customers to inform them of specific circumstance and/or request additional information using Customer Service generated templates/macros
Continuously look for opportunities to improve existing policies and procedures to support the team, function, and broader organizational goals
Supervisory Requirements:



To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Analytical—the individual synthesizes complex or diverse information.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Strong attention to detail
Education Requirements:

BA/BS in Business, Finance, or related field preferred.

Experience Requirements:

3+ years working in an e-commerce, financial, or relevant field.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision, and ability to adjust focus.

In the performance of the duties of this job the employee is required to communicate using telephone, fax and e-mail.

Work Environment (Corporate Office):

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

There will be times such as initial and on-going training, meetings/events, peak periods, and any other instances as determined by the reporting manager and/or company leadership, where the work will need to take place in the corporate office.

The noise level in the corporate office is usually moderate.