Verification Associate – Full Time at Zebit
La Jolla, CA, US
Reporting Manager: Fraud Specialist

Position Summary: Verification Associates are responsible for reviewing all registrations submitted using a pay stub as proof of income. For each registration, a determination must be made to either approve or reject based on the assessment of the pay stub. These determinations are made using guidelines and standard operating procedures. It is important that these standards are applied consistently to prevent errors.

Duties and Responsibilities:

Work independently to assess each registration accurately and within the time limit set by the department
Select the appropriate reason codes when needed to identify why a determination was made
Clearly articulate the reasons decisions were made during regular reviews of completed registration decisions
As needed, can extrapolate annual income based on a single pay stub
Work with Fraud Specialist or designee when special circumstances arise or when the correct actions are unclear – over time, with experience, depend less on this assistance
Continuously look for opportunities to improve existing policies and procedures to support the team, function, and broader organizational goals
Full time shifts are M-F and are performed in our corporate office in La Jolla
Supervisory Requirements: None


To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Analytical—the individual synthesizes complex or diverse information.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Attention to detail
Education Requirements: High School Diploma required – any college-level classes in business, finance, or related field a plus.

Experience Requirements: 1+ years working in an e-commerce, financial, or relevant field.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment (Corporate Office):

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

There will be times such as initial and on-going training, meetings/events, peak periods, and any other instances as determined by the reporting manager and/or company leadership, where the work will need to take place in the corporate office.

The noise level in the corporate office is usually moderate.