Operations Manager at
Los Angeles, CA, US

About Ritual

Ritual is a technology company that makes a smartphone app which provides instant access to a complete assortment of everyday coffee and food items from local spots - at the push of a button.
On another level, Ritual is about applying mobile technology, CRM, and world-class operations teams to redefine the way millions of people interact with local businesses everyday.
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Operations Manager @ Ritual

Operations Managers at Ritual are responsible for ensuring our customers always have a fantastic experience and our merchants are successful on our platform. In this fast-paced role, you’ll be responsible for building and scaling the business. This role touches every facet of operations including: merchant launch, expansion, customer support, merchant support and growth. A rare combination of creative problem solving, incredible interpersonal skills (merchant & customer), attention to detail, and hustle is a requirement for the role.

Merchant relations and development: manage the development of merchants to ensure high-quality Ritual experiences network wide
Develop and optimize processes and scale new and existing processes. Envision what needs to be built and understand how to build it.
Perform analytics: analyze datasets and draw actionable conclusions about how to improve our existing business.
Strategy: set aggressive goals and prioritize what the team needs to get done in order to achieve them

3+ years of high performance work experience in a startup, strategy, operations, analytics, or business development role
You’re a hustler: You do whatever it takes to get the job done and enjoy being in the trenches
You have experience creating and optimizing processes. You are able to see many potential solutions and identify and execute on the best possible solution.
You are a great teacher and influencer. You're able to train people to use new tools, regardless of their technical abilities, and can convince them to adopt new processes to improve the way things are done.
You possess great real-life technical problem solving chops
Bonus points if you have:

Passion for coffee, food, and people
Possess strong analytical ability and can visualize different ways to manipulate data to draw conclusions and dive deep to identify potential problems (SQL experience a plus)
A strong grasp of Google Sheets (or Excel) - you're comfortable with large data sets, pivot tables, vlookup, index/match, and other formulas

Daily Ritual credits for you to spend at the best coffee & lunch spots in town
Every Ritual employee owns equity and becomes a shareholder
Health coverage & life insurance plans to fit your needs
Flexible vacation policy – work hard and take time when you need it
Work with truly world-class peers in a super-fun office and be part of one of the fastest growing startups