Operations Coordinator (Part-Time) at
Toronto, CA

What Is Ritual?

Ritual is about applying mobile technology, CRM, and world-class operations teams to redefine the way millions of people interact with local businesses everyday.

Ritual is a technology company and a smartphone app which provides instant access to a complete assortment of everyday coffee and food items from local spots - at the push of a button.

Your Role

At Ritual, amazing service is at our core. We’re obsessive about wowing our merchant partners and customers via the support we provide them, and our continued growth and success depends directly on our ability to scale and improve upon that amazing service.

In this role, you’ll be one of the operations team’s street team, visiting merchants and deploying on the ground marketing assets. Leveraging your unparalleled empathy and charm you will work with our merchants and sales teams to ensure customers have an amazing experiance on Ritual!

About you

All things technology fire your up! When family and friends can't get their new tech working, you are the first person they call. You are also naturally gifted at service and people management and can quickly develop meaningful relationships. You like rolling up your sleeves and getting your hands dirty and would rather be out working with customers than cooped up in the office all day.

You are prepared to

Be the voice of Ritual to our merchants
Manage the prep of devices for deployment
Visit merchants as needed for fixes or deploying marketing assets
Make visits to merchant sites to map their business processes, deploy the Ritual merchant device and merchandise, and gather missing menu information
Solve our most difficult merchant device wifi network issues
What We're Looking For

Student or Recent Graduate with a Diploma / Bachelor’s degree, able to commit to 10-15 hours/wk
Ambition to have a career in operations, sales and/or startups
Great real life technical problem solving chops. You are a master of tinkering with technology and making it work
Good physical ability to move heavy boxes when required
Excellent interpersonal skills. You are comfortable dealing with customers and merchants alike.
A great teacher & influencer. You’re able to train people to use new tools, regardless of their technical abilities, and can convince them to adopt new processes to improve the way things are done
Superior organizational skills and great follow through on tasks
Passion for coffee, food, and people