Senior IT Network Engineer at Clover Health
San Francisco, CA, US
Clover is reinventing health insurance by working to keep people healthier.

Our Clover IT Team has one mission: enable the user. Our philosophy is that of partner, not gatekeeper--we strive to empower our users to be as effective and successful as possible through an iterative approach to solutions and processes. We are a growth-minded team with a focus on developing long-term career paths that branch out into multiple areas of the organization. We adopt a collaborative approach to project management and knowledge-sharing to distribute capability across the team and avoid functional silos.

We're looking for a Senior IT Network Engineer to join our IT infrastructure team. In this role, you’ll get to leverage your technical skills, business insight, and user-oriented mentality to develop, implement and maintain the network infrastructure that Clover uses to stay connected. You will also be responsible for ensuring our networks integrate with our partners and customers while strategizing expansion projects to keep us ahead of our growth. We need a teammate who can take initiative and isn't afraid to take the path less traveled to achieve the best long-term result.

As a Senior IT Network Engineer, you will:

Manage IT Network Infrastructure projects and initiatives from start to finish including identifying requirements, success criteria, and impact to business.
Collect user and product feedback to drive key IT platform decisions.
Distill projects into tasks/milestones and leverage resources within the team and across the organization to achieve project goals.
Administer and manage vendor relationships (ISPs, hardware vendors, contractors, etc.) to ensure prompt resolution of service requests and implementations.
Field support escalations of various complexity from our technology teams (including software/hardware etc.)
Assist with the provisioning and deployment of new hardware and software solutions. Contribute to documentation and development of IT assets and policies and procedures.
Maintain and audit networking infrastructure including routers, access points, VPNs etc.
Build solutions for maintaining, deploying, and scaling our infrastructure and improving our internal processes.
Collaborate with security resources to identify potential threats, weak points, or intrusions.

You will love this job if:

You value providing excellent customer service and act as an advocate for our users.
You are a tenacious troubleshooter and negotiator. You have the ability to remove roadblocks and move the team forward.
You can be an active mentor and take charge training and educating teammates and users on new or unfamiliar technologies.
You are humble and embrace your mistakes and the opportunity to learn from them.
You are adaptable to an ever-changing environment and thrive in a dynamic setting.
You are autonomous and have the ability to manage your projects and drive them to completion.
You are meticulously organized and have an uncanny ability to organize and present information with an extreme attention to detail.

You should get in touch if:

You are platform agnostic and have no loyalties to a given vendor/technology. We’re currently a mixed PC/Mac environment and will be supporting both iOS and Android mobile devices.
You are a seasoned SaaS supporter and are experienced working in the cloud. We employ many SaaS Solutions (Google Apps, Slack, Quip, Yammer).
You consider yourself a network wizard and are fluent in the arcane language of TCP/IP.
You are security-minded and make it a priority for every project, process, and task you tackle.
You are adamant about automation. Manual repetitive processes are your enemy.
You are comfortable with the command line. You spend most of your time in a terminal window and wouldn't have it any other way.
You are a conscientious architect. You build things in a repeatable, sustainable, and scalable fashion.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.