Head Concierge (Nantucket) at KEY Concierge
Massachusetts, US
Seeking a full-time contract, seasonal concierge for Nantucket from May 15, 2017 through September 10, 2017!


Guest Service

Represent the KEY brand in all interactions within the Nantucket community
Respond quickly and professionally to guest inquiries via phone and email
Create innovative solutions to meet guest demands
Ask great questions and actively listen to guests to learn about their preferences and wants; leverage those skills to anticipate and create personalized itineraries for each guest
Utilize knowledge of the market and guest preferences to identify opportunities to further serve a guest through relevant and meaningful proposals
Maintain meticulous and organized information related to each guest and itinerary
Develop a strong network of ‘runners’ to utilize in meeting guest requests
Curation & Vendor Partner Relations

Leverage local Nantucket knowledge to assist marketing with curation of location-specific events and activities
Develop and maintain centralized database of preferred Nantucket vendors and contacts
Maintain awareness of local events, newly opened restaurants and businesses and community activities
Stay actively engaged with and connected to the Nantucket community - leverage local connections to create KEY experiences
Provide exceptional customer service when interacting with our vendor partners
Build relationships and create powerful partnerships representative of the KEY brand

Hospitality, customer service or concierge experience required
Deep knowledge of Nantucket area
Professional, friendly demeanor and strong attention to detail
Adept at problem solving and resourceful in finding solutions
Excellent communication skills over the phone, via email, and in person
Outstanding guest recovery skills
Ability to handle stressful client interactions in a positive and professional manner
Self-sufficient, highly organized, ability to multi-task and follow through
Demonstrated ability to work independently and remotely, but to keep centralized team updated on market and guests
Tech savvy; able to comfortably navigate across evolving systems and platforms
Adaptable to change; excel in an evolving and fast moving start-up environment
This is a full-time contractor position offering competitive pay for the right candidate.

If this sounds like you, we want to know!