Local Concierge at KEY Concierge
Vail, CO, US
Qualifications + Role:

Represent the KEY brand in all interactions within the Vail community
Review guest itineraries to ensure there are no gaps and that KEY is able to flawlessly execute offered services and experiences
Greet guest upon arrival and owns guest communication throughout duration of their stay
Play an integral role in fulfilling guest requests including, but not limited to, grocery delivery and bar stocking, food deliveries, general errand running and event management
Maintain strong knowledge of KEY experience + essential offerings; ensure execution standards are followed
Build + foster relationships in local market (with guidance from business development and vendor management teams)
Provide local expertise for all catalog items, to include new restaurants, experience recommendations and quality issues of offerings/vendors
Maintain expertise in all local knowledge

Hospitality, customer service or concierge experience required
Deep knowledge of Vail and surrounding area
Professional, friendly demeanor and strong attention to detail
Adept at problem solving and resourceful in finding solutions
Excellent communication skills over the phone, via email, and in person
Outstanding guest recovery skills
Ability to handle stressful client interactions in a positive and professional manner
Self-sufficient, highly organized, ability to multi-task and follow through
Tech savvy; able to comfortably navigate across evolving systems and platforms
Reliable and punctual
Adaptable to change; excel in an evolving and fast moving start-up environment
This is a part-time, hourly position and we are offering a competitive rate for the right candidate.

If this sounds like you, we want to know!