Senior City Operations Specialist (Bilingual French/English) at
Toronto, CA

At Ritual, amazing service is at our core. We’re obsessive about wowing our merchant partners and customers via the support we provide them, and our continued growth and success depends directly on our ability to scale and improve upon that amazing service.

In this role, you’ll be asked to help build our support operations to deliver the world-class service. You will lead by example, resolving the toughest of issues from merchant partners and customers every day, and ensuring that the team performs at the same level.

Key Responsibilities

  • Support the day to day operation of Ritual by solving merchant and customer problems.
  • Identifying trends in operational issues and developing creative, long-term solutions and processes.
  • Build loyalty among new customers and merchant partners, and get our early adopters to fall in love with Ritual all over again.
  • Work closely with the Business Development & Marketing teams to coordinate merchant launches.
  • Drive the onboarding of new merchant partners all the way from menu creation, to launch.
  • Make visits to merchant sites to map their business processes, deploy the Ritual merchant device, and train all key personnel on using the Ritual app.
  • Work closely with our engineering and operations teams to streamline process and assist in intelligently scaling a vibrant business


Naturally gifted at service and people management, you leverage your unparalleled empathy and charm to turn merchant partners and customers into our strongest supporters and ambassadors. You’ll also be training, mentoring, and leading merchant partners to provide world-class service. You look to build professional, repeatable processes and standards to scale support operations, while staying true to the core of our business - creating positive, lasting relationships with merchant partners and customers. 


  • Competitive salaries – we strive to pay top market compensation
  • Every Ritual employee owns equity and becomes a shareholder
  • Health coverage & life insurance plans to fit your needs
  • Flexible vacation policy – work hard and take time when you need it
  • We eat our own dog food – Ritual credits provided daily to use towards coffee and lunch
  • Work with truly elite peers in a super-fun office
  • Be at the heart of the growth startup community