CAREERS

Director, Medical Group Operations at HealthTap
San Francisco, CA, US / Palo Alto, CA, US

Responsible for: Management of the HealthTap Medical Group team of doctors including recruiting, qualifying, on-boarding, training and scheduling our staff of contracted doctors who provide virtual care to HealthTap members. 

ESSENTIAL FUNCTIONS

  • Serves as leader of the HealthTap Medical Group. Ensures we provide quality, on-demand healthcare with highest levels of customer satisfaction. 
  • Manages operational performance of our doctors, including shift scheduling, to ensure availability or our doctors when members need us. 
  • Partners with the compliance manager to build and manage processes for recruiting, hiring and qualifying our doctors and ensures current licensure status in the appropriate locations. 
  • Creates and delivers training programs to ensure our doctors deliver high quality care consistent with our brand guidelines and company values. 
  • Builds community for our doctors to ensure they feel connected to the company and have a voice in the future direction of the company.
  • Works with HealthTap leadership team to develop and achieve plans for financial performance, clinical quality, service excellence and patient centered priorities. Overall accountability for operational performance.
  • Provides input to strategic planning and implements strategic initiatives. Ensures that medical group plans align with strategic, financial and operational plans.
  • Works with Chief Medical Officer to assist in the management of services as needed and effectively engages our physicians in issues which affect their ability to deliver care. A primary objective is for the Director to remove obstacles and barriers in order for the group to achieve its goals.
  • Promoting and support process and quality improvement initiatives.
  • Identifies and develops new services.
  • Responsible for talent development/management and succession planning.
  • Builds and maintains excellent working relationships with all physicians in the HealthTap Medical Group with a focus on ensuring competency, compassion, and patient-centered.
  • Manages compliance.
  • Performs other duties as assigned.

QUALIFICATIONS

EDUCATION:

  • Bachelor’s degree required, preferably in business or healthcare management.
  • Master’s Degree in business or healthcare management preferred.

EXPERIENCE/TRAINING:

  • Minimum of five years of progressively responsible clinic management experience preferred.
  • Minimum of five years business management experience preferred.
  • Must possess understanding of the clinical and operational processes required to care for patients in a complex virtual medical practice setting.
  • Experience in process improvement methodology and certification preferred.

OTHER SKILLS:

  • Demonstrated leadership skills with a focus on team building and business management.
  • Knowledge of and experience with continuous improvement techniques and methodologies.
  • Demonstrated competence in financial and business planning, analysis and management.
  • Understanding of strategic planning processes and methodologies.
  • Proficient in the use of computers including MS Office applications

Excellent interpersonal and communication skills, both written and verbal