Student Services Advisor at Hot Chalk
Campbell, CA, US / Phoenix, AZ, US

Duties and Responsibilities:

  • Interact daily with students via phone, email, text and live chat to respond to student concerns and questions as well as proactive phone outreach
  • Monitor daily student progress to proactively identify “at-risk” scenarios
  • Assist students with degree completion planning and course sequencing
  • Identify opportunities to develop, implement, measure and improve academic success strategies
  • Coordinate retention efforts and student-related activities with instructors
  • Monitor grades and attendance
  • Provide advising and serve as an advocate for students and refer to other departments as needed
  • Maintain compliance and strictly adhere to all University policies, procedures and standards
  • Other duties as assigned


  • Bachelor’s degree in Social Science, Counseling, Education, Psychology or closely related field
    • Master’s degree preferred
  • Distance (Online) learning experience preferred
  • Customer Service experience preferred

Critical skills for this position:

  • Excellent customer service skills (phone, email, text, live chat)
  • Excellent written and verbal communication skills
  • Critical problem-solving skills
  • Ability to work independently
  • Ability to “think on your feet” and remain calm when faced with an angry or upset student
  • Ability to perform multiple tasks while attending to detail
  • Comfortable with web-based technologies and experience with Learning Management systems a plus!
  • Available some evenings and weekends as needed


About HotChalk

At HotChalk, we deliver the transformative power of lifelong learning through innovative, data-driven solutions to our partner schools and the students we serve – because we believe every mind matters.

For more information about HotChalk, visit: