CAREERS

Senior Product Manager, Customer Facing Solutions at Clover Health
San Francisco, CA, US

Clover is reinventing health insurance by working to keep people healthier.

Product Management at Clover is about being able to understand the big picture. We identify opportunities where data and technology can be most impactful. The products we build measurably improve the health of our population and physician documentation.

As a senior member of Clover's Product team, you will partner with leaders across the organization to set clear goals, develop strategies, and execute on major business initiatives and programs. Product Managers should be very familiar with one or more aspects of the member/payer/provider domain. A senior product manager will need to be comfortable with ambiguity and quickly work with subject matter experts and designers to provide actionable clarity. We are looking for strong product leaders with strong healthcare backgrounds who have led many customer facing solutions and rollouts.

As a Senior Product Manager, you will:

  • Have great familiarity with either the provider, payer or member domain of healthcare.
  • Partner closely with your engineering counterparts during discovery, execution, and in shared accountability.
  • Define use case, user profiles and test scenarios.
  • Create detailed documentation of specifications, meeting notes and action items to follow up on.
  • Work with the design and user research teams to create highly usable proposed designs.
  • Prioritize features, define success metrics, and plan roadmaps.
  • Have a good understanding and be an ideal expert of RAF, HEDIS, MAO operations and KPIs.
  • Mentor people around you, helping the entire team level up in skills.

You will love this job if:

  • You have a high attention to detail and thrive in being organized. You double check every detail and don't mind getting into the nitty-gritty of compliance regulations.
  • You're able to carefully weigh in on high-value features and ruthlessly prioritize based on ROI.
  • You're an incredible communicator. What we're doing is complicated. You can effectively communicate nuances and surface the interconnections. Your communication will enable us to act as a strong team and company.
  • You're passionate and driven by Clover's mission. You're excited to create a significant impact on member experience and the business.

You should get in touch if:

  • You have 5-10 years of hands-on Product Management experience in the healthcare space with a demonstrable track record of shipping and maintaining products.
  • You are a strong product leader with a proven track record of scaling out product management organization.
  • You're are a leader and understand how to drive value on major strategic business initiatives and programs to deliver results.
  • You're solutions oriented & collaborative. There are thousands of opportunities across healthcare, we must work together, leverage each other's expertise, and focus on doing what's right for our members and the company.
  • You have experience with user research, UX, and design overall.
  • You have enterprise software experience (preferred, but not required).

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.